What are cookies?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

How we use cookies

What types of cookies do we use?

Strictly necessary cookies. These are cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance cookies or analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

The data is grouped together and anonymised, which means we cannot identify you as an individual. Some of the performance cookies we use include (but are not limited to) Google Analytics.

Functionality cookies. We do not currently use these. If we choose to use these in the future, these would be used to recognise you when you return to our website. They would enable us to remember your preferences (for example, your choice of region). These cookies will remain on your device until you choose to clear them. If you choose to do this, you will need to enter your details each time you visit the site.

How to block or restrict cookies

You can stop cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some cookies. However, you may then not be able to access all or parts of our website and you may have to re-enter all personal information every time you visit a website. Find out how at

Flash cookies

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie are not used on iPads, which do not support Flash.

Have a look at Adobe’s website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Web beacons

Web beacons are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.

What our main technology partners provide

We work with Lofgren Interactive to maintain and improve our website, and they must satisfy the data protection requirements, which provides build and hosting services to Nacro and help us to maintain the software that runs our website. If you have any questions about this, please contact us.

More about Google Analytics

Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies that we use

Purpose Name
Used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. Google Analytics


Limits the collection of data on busy websites. Expires after 10 minutes. Other randomly generated ids and campaign information about the user. Google Universal Analytics
Adds a button to a website. Click the translate icon whenever you want to translate the page you’re visiting. Google Translate
Support software that adds speech, reading, and translation to websites facilitating access and participation for people with Dyslexia, Low Literacy, English as a Second Language, and those with mild visual impairments. Browsealoud

Contact us

If you have a question about this policy, please contact Nacro:

Company Secretary, Nacro, Walkden House, 16-17 Devonshire Square, London EC2M 4SQ
0300 123 1889

Policy change

This policy was most recently updated in May 2018.

Allow translate and accessibility cookies?